Privacy Policy

Who we are

Cyborg Tech Support ("we", "us", "our") operates https://cyborgtechsupport.com (Cyborg Tech Support). This page explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information in two ways: what you give us, and what our analytics tools record automatically.

• Information you provide (forms) — When you fill in a contact, audit, or quote form, we collect your name, email address, phone number (optional), company name, contact preferences (preferred contact method, best time to reach you, and timezone), and the message you write.
• Newsletter — If you subscribe to our newsletter, we collect your email address.
• Information collected automatically (analytics) — Pages you visit, how long you spend on them, your device type and browser, approximate location (country/city), and the site that referred you. This is collected through Google Analytics and the Meta Pixel.

How we use your information

• To respond to enquiries — We use your details to reply to you and provide our services.
• To send confirmations — After you submit a form, we may send you a confirmation by email — and by WhatsApp if you provided a phone number and chose that method.
• To send the newsletter — Only if you opted in. You can unsubscribe at any time.
• Analytics & advertising — To understand traffic and improve the site, and to measure the performance of our ads (via Google Analytics and the Meta Pixel).

Cookies and tracking

We use Google Analytics and the Meta Pixel, which place cookies and similar technologies in your browser. The site itself does not use login or session cookies (there are no user accounts). You can block or delete cookies through your browser settings at any time — the site will continue to work, but analytics will be limited.

Who we share your data with

We do not sell your personal information. We share it only with the service providers needed to operate the site, and only to the extent necessary:

• Google — website analytics (Google Analytics).
• Meta — advertising and ad-performance measurement (Meta Pixel).
• Hostinger — email delivery.
• n8n — our own self-hosted automation tool on our own server, used to send confirmation emails and WhatsApp messages.

We may also disclose information where required by law or to protect our rights.

Where your data is stored

Form submissions are stored on our own server (a virtual private server) and forwarded to our business email inbox. Analytics data is stored by Google and Meta on their infrastructure.

How long we keep it

We keep enquiry and form data for as long as needed to handle your request and any ongoing business relationship — and delete it sooner if you ask. Analytics data is retained according to Google's and Meta's respective retention policies.

Your rights

Depending on where you live (for example, the GDPR in the EU/UK, or the CCPA/CPRA in California), you may have the right to:

• Access — ask what personal data we hold about you.
• Correct — fix inaccurate or incomplete data.
• Delete — ask us to erase your personal data.
• Object / restrict — object to or limit certain processing.
• Opt out — of marketing and analytics.

To exercise any of these rights, email info@cyborgtechsupport.com and we'll respond within a reasonable time.

Third-party links

Our site may link to external websites. We are not responsible for the privacy practices or content of those sites — please review their policies separately.

Children's privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page.

Contact

If you have questions about this policy or how your data is handled, contact us at info@cyborgtechsupport.com.